Frequently Asked Questions (FAQs)
1. What is Summer Escape?
Summer Escape is a well-established urban travel group that inspires people from across the United States to travel more. Each year, we curate an unforgettable travel experience where we handle all the planning—you simply show up and enjoy your vacation.
Whether you're traveling solo, as a couple, or with a group of friends, we make it easy to experience an incredible getaway.
2. What is your refund policy?
Due to the nature of group travel and the many arrangements made in advance, all payments are non-refundable and non-transferable.
To help protect our guests, we strongly recommend purchasing travel insurance. We offer travel insurance with every trip for an additional fee, or you may purchase coverage from a provider of your choice and submit proof of coverage to us.
3. How do I access information about my trip?
Once your deposit is received, you'll receive a booking confirmation.
After your reservation is paid in full, we'll continue sending important trip details, travel information, event schedules, and other updates as they become available leading up to departure.
4. Do you offer roommate assistance?
Yes! We can connect you with other travelers who are looking for roommates.
While we're happy to introduce potential roommates, the final decision is yours. Summer Escape is not responsible for roommate compatibility or any issues that may arise.
5. What happens if I make a late payment or miss the final payoff deadline?
Our payment plans are designed to make budgeting easy with scheduled monthly payments.
We highly recommend using AutoPay to avoid missed payments.
If your reservation is not paid in full by the payoff deadline:
- A $500 late payoff fee will automatically be added.
- Payment extensions will not exceed two (2) weeks and must be approved by Summer Escape.
- You may only have an extension if you are at least 75% paid in full.
- Reservations with unpaid balances after the extension period (final payoff deadline) will be cancelled.
6. Is travel insurance required?
Travel insurance is strongly recommended for every guest.
You may purchase coverage through one of our recommended providers or obtain your own policy. We suggest CFAR, Cancel For Any Reason, and you must cancel within their guidelines. If you have pre-existing medical conditions, you should also purchase coverage.
7. What's the difference between room occupancies?
- Single Occupancy: One guest per room
- Double Occupancy: Two guests per room
Additional occupancy options, if available, will be listed on each trip's booking page.
8. What's included in the trip price?
Your package includes:
- 6 days / 5 nights accommodations
- Resort taxes
- Summer Escape events
- All-inclusive food and beverages at the resort
- Round-trip airport transfers if chosen
9. What's NOT included?
The following are not included unless specifically noted:
- Airfare
- Optional group excursions
- Spa services
- Personal expenses
- Local activities outside of the scheduled itinerary
- Government Levy tax (if applicable to the country)
10. Can roommates make separate payments?
Yes.
Each guest may pay for their own package individually.
When registering, be sure to include your roommate's information and submit the required deposit to secure your room.
Once your reservation is confirmed, your room will receive a confirmation number. Upon request, we can split the reservation into separate payment invoices for each roommate.
All roommates must submit their deposits by the required deadline or risk room cancellation.
11. When will you announce the resort?
For the privacy and security of our guests, the resort name is not released until approximately 14–30 days before departure.
In previous years, non-group travelers booked outside of our room block, creating confusion during check-in and at private Summer Escape events. To ensure the best possible experience for our guests, we wait until closer to departure to release the resort information.
We appreciate your understanding.
12. Can I still register after the deposit deadline?
Yes!
We continue accepting reservations until the trip sells out.
After the deposit deadline, full payment may be required at the time of booking.
13. What if I book after the payment plan has already started?
Guests who register after the payment schedule has begun will simply join the current payment schedule and pay the amount that is due at the time of booking.
14. How do I make changes to my room?
All room changes must be submitted by email to admin@thegreatsummerescape.com.
If you have roommate(s), they must be copied on the email so we have written confirmation that everyone agrees to the requested changes.
Please note:
- Room changes cannot be made over the phone.
- Changes are subject to availability.
- Your first room change is complimentary.
- Additional room changes are $25 per change (to be added to your invoice).
15. What are your office hours?
Office Hours:
- Monday–Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed
The best way to reach us is by email at admin@thegreatsummerescape.com.
Please allow up to 48 business hours for a response.
